We currently only ship within the EU and to the UK.
Obvi it's absolutely our priority to expand our delivery zones, but there’s a lot more due dil + compliance admin that we need to resolve before we can send our products outside of the EU/UK.
Please note: As we are a growing independent producer, our stock is subject to availability. As such, there are rare occasions where we may need to post your order from either Sicily, Italy, or from the UK, depending on where we have stock. If you have strict timings in which you need to receive your delivery, please contact us directly at hello@orosicani.com because as you will see noted below, delivery times, even within the EU, are almost always >5 days. Welcome to Sicily and welcome to Brexit.
Shipping Prices
Standard shipping fees and any applicable delivery promotions are calculated and applied at checkout.
How We Prepare Your Order
We will always prepare + pack your order as soon as possible, ideally on the same day. Sometimes there are factors beyond our control, though (such as national public holidays, production wait times, logistics snafus, woolly weather, etc), which can delay things a smidge. Should there be any hold-ups, foreseeable or unexpected, we will always give you as much of a heads up as possible.
Tracking Your Order
When we ship your order, you will receive an email from us with the subject line, ‘Your Order is En Route!’ This email will include the tracking number so you can follow your order’s journey.
Expected delivery is typically 5-14 business days from the date when we ship your order, excluding public holidays.
Shipping to the UK
Expected delivery is typically 10-25 business days from the date when we ship your order, excluding public holidays.
Please note that the above timeframes are very much an estimate. We’ve found that sometimes we are delightfully surprised by the post’s/courier's speed and how swiftly shipments are delivered. But what we often experience, is that there's usually a couple of people in the shipping chain who’re busy enjoying their espresso, if you catch our drift, so we want to manage your expectations with this.
If you need your order in a hurry, prior to placing your order, send us an email at hello@orosicani.com. We’ll see what we can do and potentially arrange for express shipping.
Delivery Snafus
If you’ve had trouble receiving your wonderful order, email us at hello@orosicani.com with the order number + a brief description of the issue. We will investigate and help to resolve it prestissimo!
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