So, the bad news…we’re going to break it to you quick:
We currently only ship within the EU and to the UK.
We know, we know, that super sucks if you’re not within these regions. It absolutely is our priority to expand our delivery zones in due course, but we do things properly here at ORO SICANI, and there’s a lot more due dil + compliance admin that we need to resolve before we can send our EVOO your way.
Shipping Prices
The good news is that if you’re within the EU or to the UK, our EVOO can get to you! Standard shipping fees and any applicable delivery promotions are calculated and applied at checkout.
How We Prepare Your Order
Poste Italiano is usually our delivery service. We’ve had varied, often lesser reliability with other couriers. Typically we will be able to prepare + pack your order on the same day, but sometimes we cannot physically post it because the post office is closed.
Orders received on Friday after 1200 or during the weekend will be posted on the coming Monday (excluding bank holidays).
Should there be any festas (local or national celebrations) or longer delays which impede us from posting your order the next day, we will always let you know.
Tracking Your Order
When we ship your EVOO, we will add the tracking number to your standing order and you will receive an email from us with the subject line, ‘Your EVOO is En Route!’ This email will include the tracking number so you can follow your order’s journey and, alert us to any delivery issues should they arise.
Expected delivery is typically 5-14 business days from the date when we ship your order, excluding public holidays.
Shipping to the UK
Expected delivery is typically 10-25 business days from the date when we ship your order, excluding public holidays.
Please note that the above timeframes are very much an estimate. We’ve found that sometimes we are so delightfully surprised by the post’s speed and how swiftly large shipments are delivered. But what we have also experienced, is that, quite often, there’s a couple of amici in the shipping chain who’re busy enjoying their espresso, if you catch our drift, so we want to manage your expectations with this.
If you need your EVOO in a hurry, send us an email to hello@orosicani.com. We’ll see what we can do and potentially arrange for express shipping.
Delivery Snafus
If you’ve had trouble receiving your wonderful order or it seems like there’s an issue with your order, email us at hello@orosicani.com with the order number + a brief description of the issue. We will investigate and help to resolve it prestissimo!
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