Membership Policy

The Roots of Your Olive Tree Membership

Your Annual Membership

When you purchase an ORO SICANI Olive Tree Membership (“your Membership”) you acknowledge and accept that you are signing up to receive repeat annual deliveries of ORO SICANI Extra Virgin Olive Oil (woohoo!), be it ORO SICANI Amici Reserve Limited Edition 100% Extra Virgin Olive Oil or ORO SICANI 100% Private Label Extra Virgin Olive Oil, depending on how long you have your Membership with us.

When you first sign up and become a new member, your payment details will be securely stored and your nominated payment card will be charged automatically based on your elected payment frequency at the time of your first purchase. 

European Union 14-Day “Cooling Off” Period

Notwithstanding the above, if your EVOO shipment is being delivered into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. Your EVOO order must be returned in the same condition that you received it, unused and in its original packaging.

Email us at hello@orosicani.com to arrange your return if you changed your mind within 14 days of your purchase.

Make It Right Policy: 30-Day Post-EVOO Delivery Feedback Window

We take our ORO SICANI EVOO quality very seriously. That is why we offer a 30-day feedback window after your annual ORO SICANI EVOO shipment is delivered in case you think something’s awry.

If it seems like your EVOO quality was affected in transit or there’s any other issue with your order, let us know as soon as possible within this 30-day timeframe. Please email hello@orosicani.com with a description of the snafu + any accompanying images. We will discuss with you how we can make it right :). Often, this will mean we organise a return for your impacted EVOO shipment and send you a new, replacement batch.

To be eligible for this Make It Right Policy you must contact us within 30 days from the delivery date recorded by the courier delivering your order.

Adjusting Your Olive Tree Membership 

At any time you can contact us via email at hello@orosicani.com to change your Olive Tree Membership, whether it’s upgrading or downsizing. This is the most efficient and effective way of making an adjustment to your Membership.

If you want to make an adjustment (and not a cancellation, in which case, please refer to the below Cancelling Your Olive Tree Membership). We will assess your request on a case-by-case basis and let you know how we can best accommodate your Membership adjustment.

Cancelling Your Olive Tree Membership

At any time you can cancel your Membership. Unless you cancel your Membership in the Your Grove members’ portal, or email us directly to request we cancel your Olive Tree Membership, your Membership will auto-renew.

Shortly before this annual auto-renewal date, we will send you a reminder email to give you a heads up that we will soon be charging your nominated card again, unless you notify us prior to update or cancel your Membership.